Importshark Shipping & Returns
SHIPPING CHARGES
All shipping charges are based on total weight. Shipping charges will be added upon checkout.
| SHIPPING TIMES | ||
|---|---|---|
Please refer to the product listing for the "SHIPPING STATUS" catagory. If the product does not specify a "SHIPPING STATUS" please refer to the product description. Catagories are as described below.
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| SHIPPING STATUS | U.S.A. |
Outside U.S. |
| Stock- This means we hold the item in stock, ships directly from us to you. | 5-12 days |
10-20 days |
| Manufacturer- This means the product is shipped direct from the manufacturer. | 5-12 days |
10-20 days |
| StockOrder- Not currently in stock but is scheduled to arrive to us with in 7-12 days | 10-15 days |
15-25 days |
| Import- We currently are not stocking this item, will need to be imported. | 12-20 days |
15-25 days |
| ImportDrop- Item will be imported directly to you (Drop Ship). | 8-15 days |
8-15 days |
| Special- Product is special ordered and requires special/custom work. | 20-30 days |
20-35 days |
| Backorder- Item is currently on backorder. | TBA |
TBA |
INTERNATIONAL SHIPPING NOTICE: We do ship items to locations outside the U.S., Importshark is not responsible for import taxes due upon shipment recieved. Please check with your local agency for tax regulations and rates. To protect our customers all international orders must be shipped to the credit card holders shipping address.
RETURNS
Importshark asks that you research all aspects of your product before making your purchase. ALL SALES ARE FINAL. Issues of poor workmanship and or defects must be brought to the attention of Importshark within five calendar days from the date of receipt and will be handled accordingly. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. Refunds are issued, minus the return shipping cost and a 25% re-stocking fee. Any refused shipments sent back to Importshark does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with Importshark for refused shipments. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Importshark cannot initiate any claims with the carrier.
SPECIAL/CUSTOM ORDERS
All special and custom orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Importshark will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Importshark does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with Importshark for refused shipments.
CLUTCH/FLYWHEEL RETURNS
Clutch kits and flywheels can only be returned if the incorrect part was shipped. Please keep in mind that 100% of all clutch kits that have been returned, have had absolutely no fitment or quality issues. The main issues we are finding with returns are improper installation, wrong part ordered, improper break-in procedure, and mechanic refuses to install any other clutch but the one purchased from him. For these reasons we ask that you research the parts and the installation process to ensure everything is correct. If your vehicle utilizes a Dual Mass Flywheel, please research to make sure your part does not require the flywheel to be changed. Any issues with installation, fitment, or quality should be taken up with the manufacturer directly. All sales on clutch orders are final.
WARRANTIES
All manufacturer warranties should be brought to the attention of the manufacturer, not Importshark. Due to the unusual stress placed on high performance and aftermarket parts, and because of the circumstances under which they are often used, these items are sold AS IS, without warranty, WITH ALL FAULTS, and all warranties, expressed or implied, of merchantability, or of fitness for a particular purpose, or otherwise are expressly disclaimed and denied.
